Customers Hotline

Privacy Policy

1.Delivery Policy

Delivery Time

Orders received will be processed and delivered to your door step, normally, within the time frame of 45 minutes

Delivery Coverage

Orders are delivered within 5 KM radius of our outlets location. We might delivery outside our delivery range with additional fee apply. We do not ship to P.O. Box address.

Delivery Fee

We charge a minimum of RM3 delivery fee per order for delivery within 5 KM radius of our outlets location. Additional delivery fee will apply for delivery outside our outlets coverage area.


2.Refund Policy

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders before your orders are prepared.


3.Return Policy

We offer satisfaction guarantee. If you are not satisfied with our foods, please contact the particular outlet to address your concern immediately.


4.Privacy Policy

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

  • To deliver products that you purchase from our website.
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (

The personal information we collect may include your:

  • Name
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address

Information Security

We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.


At the end please add:

Lemon Tree Restaurant reserve the right to amend above policies at any time.